Auction Features: Call Center

In-Bound Call Center: Auction Media runs a fully featured call center service, equipped with bidding software and queued multiple lines to accept toll free phone bids during the auction. Fully trained and security checked operators at individual terminals set-up new accounts, accept bids, check leading bids and answer questions. Attract those bidders who are not "internet savvy". A toll-free number as well as any long distance charges in North America is included. Approximately 5-25% of bids will be made by telephone. Attracting bidders to your Newspaper Auction who wish to use the telephone to place bids broadens the number of Newspaper readers who can participate and helps boost auction sales revenue.

IVR (Interactive Voice Response): Allows bidders to place bids and check leading bids by using the keypad of their touch-tone phone. Allows the "call-center" to be smaller and less costly. Allows phone bids to be placed 24-hours/day even when the call center may not be staffed. During active call center times, bidders can still "zero-out" to speak with an operator or set up a new account.

Bid Collection Features...